Terms and Conditions

Safe and Secure

Here at Ironmongery & More we want to ensure that you can order from our full product range with the guarantee that all transactions are safe and secure:

    We will never pass on or use your personal details without asking you first.
    All transactions are safeguarded through the latest SSL encryption technology
    Our Price Match Guarantee ensures that you can buy from Ironmongery & More at the most competitive prices.
    Any order may be returned within 30 days for a refund should you change your mind

Order Cancellation or Amendment and Product Display

Where possible and where items are in stock, orders received before 17.00 are dispatched on the same day for next day delivery. If you need to cancel or amend an order please contact us immediately by email: sales@ironmongeryandmore.com. Once the goods have been dispatched we cannot amend or cancel your order.

We endeavour to have a photo relevant to every product displayed on our website. However in some instances, we may use a photo which is a fair representation of the product, but which does not represent the finish of the product or function (such as lever lock, lever latch, euro lock lever set). Particular attention should be paid to the title description of the item and subsequent product description to aid in your decision and if any doubt, please email sales@ironmongeryandmore.com.


If you are dissatisfied with your purchase from Ironmongery & More for any reason you can return it to us free of charge within 30 days for a refund.

If you wish to return anything then please call us at 0333 566 0346 or email us on sales@ironmongeryandmore.com quoting your order number and details of the item to be returned. We will then arrange for collection of the items.

Please note no returns can be accepted for refund unless previously agreed by us and the order number is included on the returns documentation.

Promotional Code Terms & Conditions

Promotional Codes and Discounts cannot be applied retrospectively.

Promotional Codes cannot be used in conjunction with any other offers.

Some items may be excluded from Promotional Code offers.

General use Promotional Codes are for one use per customer. Where you have used another contact to bypass the code, the order will be cancelled by Ironmongery & More and your money refunded to you.

Terms & Conditions

1.1 This website is governed by these Terms and Conditions. Purchasing goods from this website indicates that you have read, understood and accepted these Terms and Conditions.

1.2 We reserve the right to revise these Terms and Conditions at any time by updating this page. Each time you purchase goods from this website you should ensure that you understand and accept the current Terms and Conditions. These Terms and Conditions apply from 1st December 2016

2. Formation of the contract

The display of goods on our website constitutes an invitation to treat and by completing our on-line order form (including your payment details) you are making an offer to us to purchase the relevant goods at the prices stated. Upon receipt of your details and when your payment has been processed, we will send an acknowledgment to you by e-mail, but this shall not constitute our acceptance of your order. We will confirm acceptance of your order by sending an e-mail to you when the goods are dispatched. Our acceptance of your order brings into existence a legally binding contract between us. Once your order has been accepted you are not able to amend the order without our written consent.

3. Price and payment

3.1 The prices payable for the goods that you order and delivery of those goods are as stated on this website at the time you place your order (subject to any errors).

3.2 All prices stated on this website are inclusive of VAT, unless the 'Show Prices VAT Exclusive' mode is selected in the website header.

3.3 Please note that it may not be possible for us to deliver to some locations, or within specific timeframes.

3.4 Payment may be made by the methods stated on this website. PayPal and the debit, credit and charge cards accepted by us are those listed on this website on the date on which the order is made.

3.5 You, the Buyer, is responsible for all orders placed by your authorised employees and the Ironmongery & More is not bound by any individual order limit you may impose on your authorised employees. You must inform Ironmongery & More in writing as soon as a relevant employee is no longer authorised to place and receive orders. Email accounts@ironmongeryandmore.com

3.6 Payment on account

Settlement is due in according with the payment terms agreed for your Laidlaw Trade Account, without any deductions whatsoever. Payment can be made either by cheque, made payable to Laidlaw Ltd, credit transfer or BACS, or credit card (Mastercard or Visa), or PayPal. Proforma Accounts must be paid prior to despatch of Goods.

We reserve the right to alter Sterling prices and Euro exchange rate without prior notification.

If you wish to confirm the price of a product before placing an order please contact us.

If paying by one of the credit cards set out above you will be required to provide full details of your card at the time you place your order.

If you fail to make any payment on the due date then, without prejudice to any other right or remedy available to us, we shall be entitled to:

i) cancel the order or suspend further deliveries to you;

ii) any appropriate payment made by you to such of the Goods (or the Goods supplied under any other order between us) as we may think fit (notwithstanding any purported appropriation by you); and

iii) charge you interest (both before and after any judgement) on the amount unpaid, at the rate of 5 per cent per annum above the Santander Bank base rate from time to time from the due date for payment (accruing on a daily basis) until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest). We reserve the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998. Invoices under these conditions of sale shall be in £ sterling unless otherwise agreed in writing.

4. Delivery

4.1 We will deliver the goods ordered by you to the address provided by you on the order form. Delivery will be made as soon as possible after your order is acknowledged by us and we will endeavour to dispatch any order on the same day as your order. However, if you do not receive goods ordered by you within 7 days of the date of your order due to a cause beyond our direct control, we shall have no liability to you.

4.2 You will become the legal owner of the goods you have ordered when payment for the goods has been debited from your account and when they have been delivered to you. The goods will be held at your own risk from delivery. We will not be liable for their loss, damage or destruction after they have been delivered to you.

4.3 This website is aimed at United Kingdom residents only. If you are resident outside the United Kingdom, the importation or exportation of goods by us to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase from this website. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from this website.

4.4 You are responsible for receiving the goods and your signature for receipt of the goods assures us that you have received the goods in the correct undamaged condition. You must notify us within seven days of any shortages.

5. Cancellation

5.1 You may cancel the contract between us for the goods you order at any time up to the end of the seventh working day from the date you receive the goods (the "Cancellation Date"). You need not give any reason for cancelling the contract nor will you have to pay any penalty. To cancel the contract you must notify us in writing on or before the Cancellation Date by letter, fax or e-mail and (if you have received the goods) comply with our returns policy set out at paragraph 6 below. You may not be entitled to cancel the contract after the Cancellation Date.

5.2 We reserve the right not to accept your offer to purchase the goods if:

(a) we have insufficient stock to deliver the goods you have ordered

(b) we do not deliver to your location or

(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers, in which case we will notify you by e-mail as soon as reasonably practicable that your order was not accepted and we will credit your account with any sum debited by us.

6. Returns and refunds

6.1 To return goods you must Contact us on 0333 566 0346 or emailing our returns department at sales@ironmongeryandmore.com and provide us with:

(a) the order number

(b) the item code and

(c) (unless the contract is being cancelled in accordance with paragraph 5.1) the reason for return

6.2 We will then arrange collection of the goods. We will not accept returns without the order number with the goods.

6.3 All returned items must be in their original packaging, unopened and unused and be complete items that originally came with the item, unless agreed otherwise.

6.4 If the contract is cancelled in accordance with paragraph 5.1 above, we will credit your account with any sum debited by us as soon as possible but in any event within 7 days of us receiving the returned goods (or if no goods have been dispatched, your notice to cancel) or notifying you of our cancellation. We will not be obliged to offer any additional compensation for disappointment suffered.

7. Faulty, damaged or incorrectly supplied goods

7.1 You must notify us of faulty, damaged or incorrectly supplied goods within 30 days of receipt and we will arrange collection of these goods at our expense. If such goods are found not to be faulty they will be returned to you at your expense.

7.2 All goods returned pursuant to paragraph 7.1 must be in their original packaging and be complete with any other items that originally came with the goods, unless otherwise agreed.

7.3 If you request a replacement then provided we have a replacement item in stock we will dispatch the replacement as soon as possible after the returned goods have been processed. If you request a refund we will credit your account with any sum debited by us as soon as possible but in any event within 7 days of us receiving the returned goods.

8. Liability

8.1 Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8.2 Subject to paragraph 8.1 above, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of our action or inaction and we will not be liable to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

8.3 Whilst we make every effort to ensure the correctness of the information contained on this website, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information, graphics or products published in this website. All liability arising due to any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

9. Privacy policy

9.1 Parts of this website require you to supply personal information. Any personal information that you supply will be held securely in accordance with the Data Protection Act 1998. You do not have to provide personal information to access our website, but if you do not supply certain information then you will not be able to access certain areas and facilities on the website.

9.2 We will not supply your personal information to any third parties for mailing purposes. We will only supply information to third parties where it is necessary for the completion of your order (usually for the purposes of delivery).

9.3 We would like to send you, from time to time, details about our goods and promotions which we think may be of interest to you. If you do not wish to receive such information please click 'unsubscribe' within the communication.

10. Cookies

Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to recognise you when you access our website on subsequent occasions and provide features that will make shopping on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.

11. Brand names and intellectual property

All trade marks, brand names, product names, titles and copyrights used in this website relating to products manufactured by third parties are owned by their respective holders. We give no permission in respect of the use of any of them and such use may constitute an infringement of the holder's rights. Any other intellectual property rights relating to this website (unless otherwise stated) are owned by us.

12. Entire agreement

These Terms and Conditions set out the whole agreement between us relating to the supply of goods by us to you. No statement by any individual employed by us should be understood as a variation of these Terms and Conditions or as a representation about the nature or quality of any goods offered for sale by us.

13. Address for notices

Should you need to write to us notifying us with any comments, complaints or notices, they should be addressed to:

Laidlaw Limited
Strawberry Lane
West Midlands
WV13 3RS
T: 01902 600400
F: 01902 600490
E: info.willenhall@laidlaw.co.uk